Data policy

Stripe Data Deletion Request Guide

Follow Sigrix and Stripe data deletion steps for buyers and sellers.

Last updated

Use this page to follow a clear step-by-step process for deletion requests that involve both Sigrix and Stripe.

  1. Who controls which data

    Sigrix controls: your marketplace account data, profile details, purchase history shown in Sigrix, and support conversations.

    Stripe controls: card/payment method details, payment transaction records in Stripe, and Stripe Connect onboarding/KYC records for connected accounts.

  2. Buyer instructions

    For the fastest resolution, submit separate requests based on the data controller:

    • Request to Sigrix: email privacy@sigrix.com and ask for deletion of your Sigrix account/profile data.
    • Request to Stripe: submit a data-rights request in the Stripe Privacy Center for payment data processed by Stripe.

  3. Seller/creator (Stripe Connect) instructions

    If you are a seller/creator using Stripe Connect, send requests to both parties:

    • To Sigrix: request account deletion and removal of marketplace-facing profile data.
    • To Stripe: request deletion/restriction details for Stripe Connect data, including onboarding and verification records where permitted.

  4. What we may need to verify your identity

    Include only what is needed so requests can be validated securely:

    • Account email address used on Sigrix
    • Approximate transaction dates and amounts
    • Last 4 digits of the card used (never send full card numbers)
    • For sellers/creators, your Stripe account ID (if available)

  5. We aim to acknowledge requests quickly and complete eligible deletions within applicable legal timelines. Some records may be retained where required for tax, accounting, AML, fraud prevention, or dispute-resolution obligations.

  6. FAQ

    Can all data be deleted immediately?

    Not always. Deletion timing depends on verification steps, account status, and legal obligations. Sigrix and Stripe each process requests on their own systems.

    What is retained and why?

    Some records may be retained for legal, tax, accounting, AML, fraud prevention, and dispute-resolution requirements, even after a deletion request is completed.

  7. Escalation path if request is unresolved

    If your request is not resolved, reply to your existing support thread or email privacy@sigrix.com with your prior case details. If your concern relates specifically to Stripe-controlled data, continue escalation through Stripe's privacy request process.

Related policies: Privacy Policy and Terms and Conditions.