Privacy policy

Sigrix Marketplace Privacy Policy

Read the Sigrix privacy policy for marketplace users.

Last updated

  1. Introduction

    This Privacy Policy explains how Sigrix (“we,” “us,” or “our”) collects, uses, and protects personal information when you access or use the Sigrix marketplace (the “Marketplace”).

  2. Scope

    This Privacy Policy applies to all visitors, users, and creators who access the Marketplace or interact with our services, including through web or mobile browsers.

  3. Data We Collect

    We collect the following categories of personal information:

    • Account data (name, email address, username, and profile information)
    • Transaction data (purchase history, order details, and payment status)
    • Stripe Connect onboarding and payout data for creators/sellers (legal name, address, date of birth where required, bank details/IBAN, tax information, verification documents, and verification status)
    • Payment method data and transaction/payment identifiers, where applicable to payment and payout processing
    • Technical data (IP address, device identifiers, browser type, and usage analytics)
    • Communication data (support inquiries, feedback, and marketplace messages)

  4. How We Use Your Data

    We use personal data to:

    • Provide, operate, and improve the Marketplace
    • Process transactions and deliver digital products
    • Communicate with you about your account, purchases, and support requests
    • Detect, prevent, and investigate fraud or misuse

  5. We process personal data under the following legal bases:

    • Performance of a contract (to provide Marketplace services and deliver purchased products)
    • Legitimate interests (to operate, secure, and improve the Marketplace)
    • Compliance with legal obligations (tax, accounting, and regulatory requirements)
    • Consent (for optional marketing communications where required)

  6. Sharing of Information

    We share personal data only as necessary with trusted service providers (such as hosting providers and analytics services) and when required by law. We use Stripe to process payments and payouts. Stripe processes personal data for payment/payout processing, fraud prevention, and legal/compliance obligations. For step-by-step privacy and deletion instructions, see our Stripe data deletion guide. For more information, please review Stripe's privacy policy: https://stripe.com/privacy .

  7. Cookies and Tracking

    We use cookies and similar technologies to operate the Marketplace, remember your preferences, and analyze usage. You can manage cookie settings in your browser.

  8. Data Retention

    We retain personal data only for as long as necessary to fulfill the purposes described in this policy and to meet legal, accounting, or reporting obligations.

  9. Security

    We implement reasonable technical and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.

  10. Your Rights

    Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to certain processing activities. For requests that involve Stripe payment or Stripe Connect data, follow our Stripe data deletion guide.

  11. How to Request Deletion of Personal Data Processed by Stripe

    Personal data in the Marketplace may be processed by different parties:

    • Data controlled by Sigrix: account, profile, and support data we hold in Marketplace systems.
    • Data controlled by Stripe: payment method details, transaction/payment identifiers, and Stripe Connect onboarding/KYC data.

    To submit a deletion or privacy rights request, please follow the channel that matches the data type:

    To help verify your request faster, include your account email, approximate transaction date(s), the last 4 digits of the card used (do not send full card numbers), and, for creators/sellers if available, your Stripe account ID.

    We and Stripe may retain certain records where required for legal, tax, anti-money laundering (AML), fraud prevention, or dispute-resolution obligations, even after a deletion request.

    For more information, see Stripe's Privacy Policy: https://stripe.com/privacy .

  12. International Transfers

    If you access the Marketplace from outside the country where our servers are located, your data may be transferred internationally, and we will take steps to ensure adequate protections are in place.

  13. Contact Us

    If you have questions about this Privacy Policy or our data practices, please contact us at privacy@sigrix.com.